Terms and Conditions

Data Collection and Usage

By using Conversait, you agree to allow us to collect and process certain data to provide our AI-powered lead response services:

Gmail Data: We access your Gmail messages, threads, and metadata to identify potential leads and generate responses
Contact Information: Lead names, email addresses, phone numbers extracted from your emails
Communication Patterns: Your writing style, tone preferences, and response patterns for AI training
Usage Analytics: How you interact with our platform to improve our services

Important: We Only Process Business-Related Emails

Our system is designed to identify and process only business inquiries and lead-related communications. Personal emails and non-business content are filtered out and not processed.

OpenAI Integration and AI Processing

Conversait uses OpenAI's GPT-4 to generate personalized responses. Here's what you need to know:

Data Sent to OpenAI: Lead messages, your writing samples, and context for response generation
OpenAI's Data Policy: OpenAI may temporarily process your data but does not use it to train their models
No Long-term Storage: OpenAI does not permanently store your business data
Anonymization: We remove personally identifiable information when possible before AI processing

AI Processing Considerations

While OpenAI maintains strict data privacy policies, sending business data to third-party AI services involves inherent risks. We recommend reviewing your business's data policies before proceeding.

OpenAI's Privacy Commitment: OpenAI has committed to not using API data for training their models. Your data is processed solely for generating responses and is not retained beyond the immediate processing period.

Data Security and Encryption

We implement multiple layers of security to protect your data:

Encryption in Transit: All data is encrypted using TLS 1.3 during transmission
Encryption at Rest: Your data is encrypted using AES-256 encryption in our database
OAuth 2.0 Security: Gmail access uses secure OAuth 2.0 without storing your password
Token Management: Access tokens are encrypted and regularly rotated
Minimal Data Retention: We only store data necessary for service functionality

Your Data, Your Control

You can revoke Gmail access at any time through your Google Account settings. You can also request data deletion through our platform settings.

Data Sharing and Third Parties

We are committed to protecting your data and limit sharing to essential service providers:

OpenAI: For AI response generation only
Google: For Gmail API access (required for functionality)
Cloud Hosting: Secure cloud infrastructure for data storage
Analytics: Anonymized usage data for service improvement

We Never:

Sell your data to third parties
Use your data for advertising
Share your data with competitors
Store more data than necessary for service functionality

Your Rights and Control

You maintain full control over your data:

Access: View all data we have collected about you
Correction: Update or correct any inaccurate information
Deletion: Request complete deletion of your account and data
Portability: Export your data in a standard format
Revocation: Revoke Gmail access and stop data collection at any time

Easy Data Management

Access all these options directly from your account settings. No need to contact support for basic data management tasks.

Contact and Support

For questions about data usage, privacy, or these terms:

Email: privacy@conversait.com
Support: Available through your dashboard
Response Time: We respond to privacy inquiries within 48 hours

Updates to Terms: We will notify you of any material changes to these terms via email and require re-acceptance for continued service.